**Update July 2021: From 1st July 2021, VAT collection rules have changed when shipping items into EU countries. Until we can properly assess the impact of this, we have suspended all shipping to EU countries. Apologies to our EU customers. Hopefully we'll be back soon.
In addition, due to the volume of parcels being damaged in transit, significant delays, and significant increases in the cost of international shipping, we are not shipping to the USA or Australia/NZ (and surrounding zones) at this time. Apologies for any inconvenience.**
UK shipping up to 2kg is one flat fee of £4.00 for all 12" vinyl—whether we're shipping one record, two records, three records, whatever.
UK shipping over 2kg is one flat fee of £5.00, no matter how heavy. Orders over 2kg are send via insured courier as standard.
All of our shipments are sent first class. You can add insured delivery (recorded) to your shipment for an additional £1.00.
We’re no slouches. We've been shipping this stuff long enough to know how it's done. We secure your vinyl in purpose-made, hard-wearing record mailers, with all manner of stiffeners, chunky corner protectors and added padding where required. So worry not about slipping that extra record into your order. We've got you covered!
Great value shouldn’t compromise speed. We send everything
We don't offer next day delivery services ("special
Orders that include both in-stock items and either pre-order or back-order items will ship once all titles are in. We have to do this to maintain our competitive flat fee UK shipping. If timing is important for you, we would advise you to place separate orders for in-stock items and, for example, pre-order items. You are welcome to contact us to split the order for you after you have placed it if you wish. Additional shipping charges will apply.
Here are some general guidelines on UK delivery times:
In-stock item: Nearly always ship within one working day, if not the same day (Mon
Pre-order item: We usually get pre-order items in 1
Back-order item: Usually ship within one working day once they arrive with us (Mon
We happily ship vinyl all over the globe (but not at the moment. See the update at the top of this page.) We base international shipping on weight, and this is all done for you at the checkout. If you are at all concerned about shipping costs and want to know these in advance, just drop us an email for us to quote you.
We strongly advise customers to choose International Signed & Tracked delivery - particularly for orders of £50 and above - to make sure your items are insured to a higher value against loss. If you choose not to take this option, we may not be responsible for losses, and for certain countries International Signed & Tracked shipping is the only available option.
We send all International orders up to 2kg by First Class shipping via Royal Mail and we send orders over 2kg with full tracking via international courier. Orders
You can find the approximate international shipping times below. These are only guidelines:
Europe: 4–7 working days
World Zone 1 (North America): 7–14 working days
World Zone 2 (Australia): Approximately 7–20 working days
Any customs import fees are the sole responsibility of the customer; we have no control over any of this.
It is the customer’s responsibility to ensure that you input addresses correctly. We will not re-send packages at our expense that
Returns, Damages & Missing Items
We’ve got a whole support section that covers this side of things right here.
You may find what you need on our Contact & Support page - if not there is a simple contact form there to get hold of us.